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Terms and Conditions

 

This online store is an e-commerce site dedicated to national and international sales of Portuguese regional products.

The purchase of products from the online store of Cantos da Casa is subject to the following terms and conditions:

1 - The customer requests the order, according to the instructions provided by the site by filling out a form where you must indicate your personal data, products and their quantities you wish to purchase.

Your data is collected for the purpose of billing, assuming a commitment to privacy and security in processing and maintenance thereof;

2 - The description, picture and any other information of a product presented in electronic store may change without notice;

3 - All items available in the online store are properly identified with the selling price excluding shipping charges. If you live outside the EU, please note that customs in your country may charge you additional customs fees. These fees are not the responsibility of the Cantos da Casa.

The craft box is included in the packs price and the wood packaging is an additional choice, so that the value should be adjusted.

4 - If Cantos da Casa can’t deliver an order to a customer in part or in full for immediate shipment, the customer will be contacted in order to decide the most appropriate procedure in order to resolve the situation.

5 - Methods of payment:

PayPal

Bank Transfer

Credit Card (VISA / MasterCard / American Express)

PayPal is an online payment method widely used, which allows the use of multiple cards, without having to disclose the figures thereof each time they make a purchase online. Creating an account allows you to start making payments safely.

In case of payments made by Bank Transfer, follow the Payment Details:

 

For national payments:

NIB: 0018 0003 3002 4228 020 72

 

For payments from abroad:

IBAN: PT5000 0018 0003 3002 4228 020 72

 

Payment by bank transfer shall be effective upon sending a proof of the same by email (functionality that most systems provides e-banking) and upon receipt. If the transfer is made over the counter at a bank or an ATM is important to send the bead proof of the transfer (eg. through a scan or digital photo of the bead and sending for the email info@cantosdacasa.com).

Shipping costs are calculated according to the weight of the items. Please check the cost of shipping after you complete your order and make payment before.

6 - Your order will be sent as soon as Cantos da Casa confirms good recovery.

Cantos da Casa ensures the delivery of your order via Express Mail within:

2-5 days for mainland Portugal;

a week for the whole of Europe;

two weeks for the rest of the World.

The customer is responsible for raising your order on time at the post station, if it is not hand-delivered by the postman. If the order is returned to the sender because it was not timely raised in the post, the court will only be made upon payment of the new shipping charges.

Customers can make the return of items that have manufacturing defects, in which case the total amount repaid in the same and related shipping costs. We will only accept items that are still in their original packaging and in perfect condition. The deadline for exchanges and returns is 30 days.

7 - Your questions or suggestions regarding the operation of this online store are very important for us and can be sent to the e-mail address below. We will do our best to answer quickly.

info@cantosdacasa.com

8 - SHIPPING ORDERS

The order form is considered valid after verified all the information provided by the customer and the order will be processed immediately and in accordance with law .

The system does not accept incomplete or incorrect completion of the order form . The required fields are marked in red and will be marked whenever they are not satisfied or there are errors in their completion .

Cantos da Casa proceeds to dispatch orders via the shipping company GLS or CTT after confirmation of availability of the item and confirmation of receipt of your payment.
Products and articles sold through our site are at present only available for the following countries :

Islands and mainland Portugal ( Azores: Sao Miguel and Madeira: Funchal )
Germany
Andorra
Austria
Belgium
Liechtenstein
Spain
France
Gibraltar
Netherlands
Italy
Luxembourg
Monaco
Switzerland *
Vatican
United Kingdom
Czech Rep.
Ireland
Hungary
Greece
Slovenia
Slovakia
zone 2
Denmark
Estonia
Finland
Iceland
Norway *
Latvia
Lithuania
Malta
Poland
Sweden

* Some products of animal origin such as meats and sausages from swine are not legally allowed your sending it to Switzerland , and the order may be subject to verification. If the customer wants to make the order of them this will be your responsibility .
 Do not forget that in Norway the products are subject to customs checks .
Shipping costs to the Iberian Peninsula ( Spain and Portugal Continental ) will be free . To other countries the value added depending on the area of delivery . Deliveries are made Monday to Friday, shipping time is between 3-4 business days. Deliveries on weekends or holidays are not made .